Questions? Answers

When will pre-orders of Watson V.1 be shipped?
  • Kickstarter orders will ship April 2018 - May 2018.
  • Pre-orders from this site will ship by May 20, 2018.
  • Regular orders will ship June 7th, 2018

For more details on timing and progress, head over to our blog.

How can I follow Watson's launch progress?

The best way to stay in the know is to sign up for our newsletter. In it we share production updates, behind the scenes stories and more. Previous editions can also be found on our blog.

Is there a warranty?

Yes, we are pleased to offer a no questions asked 1 year warranty on all components. Actually, we'd love to hear what kind of hairy situation you got yourself into! But seriously, if for any reason your backpack isn't performing up to expectations, drop us a line at watson@packwatson.com and we'll make it right. Details here.

How much is shipping?

Shipping is FREE to Canada, the US, and Europe. Shipping to all other countries is a flat rate of $60.

What is your return policy?

We will gladly accept returns of unused items up to 14 days after delivery. Simply request and RMA number by emailing watson@packwatson.com. For more information, see Our Promise.

What's the benefit of a hardshell pack?

A structured pack's biggest asset is weight distribution. You'll notice this about hiking packs - the rigid frame keeps the weight of your items from sliding to the back corner of the bag and bobbing agains your lower back as you walk. It also distributes the load more evenly between lower back and shoulders.

A hardshell also allows our V.1 pack to stand up on it's own, be waterproof, maintain a professional shape, open without the use of zippers, and lock securely.

Why is Watson so expensive?

Watson packs are carefully constructed from the highest quality materials and components in our own Toronto factory. They'd be less expensive if we had them produced overseas, but then we'd lose control over the quality of the product and the quality of the jobs we create. 

The base components of a Watson pack are more expensive than a zippered cloth one. We believe in buying fewer things but of better quality (that last much longer). Watson is built to look and perform like new for years and deliver a premium everyday experience grounded in meticulous user research and development. It's up to you if this is the type of product you want to be part of your life.

Why is it called Watson?

Watson is the name of two very clever characters. The first, Sherlock Holmes' right hand man. The one who anticipates his every move and helps execute the complex plan. The second, IMB's own AI capable of answering questions naturally and intuitively. Neither of these were the direct inspiration for our company, but combined they shortcut to the perfect idea behind our mission: intuitive, clever tools for the future of work.